We engineer Sunovi to last. We are so confident in our materials and craftsmanship that we warranty the functional performance of your suitcase for its lifetime.
What We Cover (Manufacturing Defects):
If your shell cracks, wheels detach, handle breaks, or zippers fail due to a manufacturing defect or structural flaw, we will repair it or replace it—free of charge.
What We Don’t Cover (The Reality of Travel):
Our warranty covers the life of the product, not the abuse of the journey. We do not cover:
- Cosmetic Wear: Scratches, dents, scuffs, or stains that occur during normal travel. These are badges of honor, not defects.
- Airline/Carrier Damage: If an airline or train operator damages your bag (e.g., cracks the shell through rough handling), you must file a claim with them directly.
- Misuse & Neglect: Damage caused by misuse, overloading, or extreme accidents.
The Promise:
If it’s our fault, we fix it. Simple as that.